{"id":970,"date":"2022-07-01T19:18:20","date_gmt":"2022-07-01T19:18:20","guid":{"rendered":"https:\/\/persecom.es\/?page_id=970"},"modified":"2022-07-01T19:29:59","modified_gmt":"2022-07-01T19:29:59","slug":"funcionalidades-y-reportes-de-call-center","status":"publish","type":"page","link":"https:\/\/persecom.es\/index.php\/funcionalidades-y-reportes-de-call-center\/","title":{"rendered":"Funcionalidades y reportes de call center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"970\" class=\"elementor elementor-970\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-29c0566c elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"29c0566c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6881d10d\" data-id=\"6881d10d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ada6e14 elementor-widget elementor-widget-heading\" data-id=\"ada6e14\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.5 - 27-04-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">SOLUCI\u00d3N DE CALL CENTER\nCHAT EN VIVO, FACEBOOK, SMS<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a5c043 elementor-widget elementor-widget-text-editor\" data-id=\"0a5c043\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.5 - 27-04-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Los clientes quieren tener sus llamadas respondidas r\u00e1pidamente. Esperan que conozca qui\u00e9nes son y de qu\u00e9 hablaron la \u00faltima vez que llamaron, sin ser transferidos varias veces. El resultado de esto: M\u00e1s ventas, clientes contentos y mejores valoraciones.<\/p><p>3CX ofrece una soluci\u00f3n de call center con todas las funcionalidades con colas de llamada din\u00e1micas, reportes, wallboards e integraci\u00f3n CRM. Podr\u00e1 dise\u00f1ar flujos de llamada complejos y avanzados usando nuestra herramienta f\u00e1cil de usar de call flow designer.<\/p><p>\u00a1Pero no solo llamadas! 3CX incluye chat en vivo, Facebook y SMS para elevar su call center a una soluci\u00f3n de contact center completa.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-452ecd54 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"452ecd54\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-50e30295\" data-id=\"50e30295\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3a6aff37 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3a6aff37\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-334ba9f6\" data-id=\"334ba9f6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d9337f2 elementor-widget elementor-widget-image\" data-id=\"2d9337f2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.5 - 27-04-2022 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"681\" src=\"https:\/\/persecom.es\/wp-content\/uploads\/2022\/07\/2-1024x681.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/persecom.es\/wp-content\/uploads\/2022\/07\/2-1024x681.png 1024w, https:\/\/persecom.es\/wp-content\/uploads\/2022\/07\/2-300x200.png 300w, https:\/\/persecom.es\/wp-content\/uploads\/2022\/07\/2-768x511.png 768w, https:\/\/persecom.es\/wp-content\/uploads\/2022\/07\/2.png 1078w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-229b1c68\" data-id=\"229b1c68\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1693116 elementor-widget elementor-widget-heading\" data-id=\"1693116\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Llamadas en cola\u2026 no la pierda<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6f7f41 elementor-widget elementor-widget-text-editor\" data-id=\"e6f7f41\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Colas para individuos o grupos. Garantice no perder ninguna llamadas.<\/li><li>Estrategias avanzadas de colas como\u00a0Round Robin\u00a0y\u00a0Hunt by 3s.<\/li><li>Los agentes pueden responder donde sea, en la oficina o remotamente.<\/li><li>Opci\u00f3n de devolver llamadas durante las horas de mayor actividad.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2b63ac7 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b63ac7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4a0bdb3\" data-id=\"4a0bdb3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a75605f elementor-widget elementor-widget-heading\" data-id=\"a75605f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Grabaci\u00f3n y entrenamientos<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-569a3e1 elementor-widget elementor-widget-text-editor\" data-id=\"569a3e1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Grabe llamadas por razones de monitoreo legal y calidad.<\/li><li>Entrene agentes con llamadas en vivo con Listen in y Whisper.<\/li><li>Use Barge in para tomar control cuando sea necesario.<\/li><li>Las respuestas de los tickets se pueden monitorizar centralmente.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e925b62\" data-id=\"e925b62\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-381e31f elementor-widget elementor-widget-image\" data-id=\"381e31f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"678\" src=\"https:\/\/persecom.es\/wp-content\/uploads\/2022\/07\/Sin-titulo-8-1024x678.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/persecom.es\/wp-content\/uploads\/2022\/07\/Sin-titulo-8-1024x678.png 1024w, https:\/\/persecom.es\/wp-content\/uploads\/2022\/07\/Sin-titulo-8-300x199.png 300w, https:\/\/persecom.es\/wp-content\/uploads\/2022\/07\/Sin-titulo-8-768x508.png 768w, https:\/\/persecom.es\/wp-content\/uploads\/2022\/07\/Sin-titulo-8.png 1076w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a19583c elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a19583c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-14933f5\" data-id=\"14933f5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a32eb82 elementor-widget elementor-widget-image\" data-id=\"a32eb82\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"634\" src=\"https:\/\/persecom.es\/wp-content\/uploads\/2022\/07\/Sin-titulo-9.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/persecom.es\/wp-content\/uploads\/2022\/07\/Sin-titulo-9.png 1020w, https:\/\/persecom.es\/wp-content\/uploads\/2022\/07\/Sin-titulo-9-300x186.png 300w, https:\/\/persecom.es\/wp-content\/uploads\/2022\/07\/Sin-titulo-9-768x477.png 768w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-10e6634\" data-id=\"10e6634\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6890cfb elementor-widget elementor-widget-heading\" data-id=\"6890cfb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Reportes de niveles de servicio<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c25d2d1 elementor-widget elementor-widget-text-editor\" data-id=\"c25d2d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Revise el rendimiento de agentes con reportes incorporados.<\/li><li>Vea el tiempo de espera m\u00e1s largo y llamadas abandonadas.<\/li><li>Obtenga reportes de SLA y estad\u00edsticas de devoluci\u00f3n de llamadas.<\/li><li>Switchboard \/ Wallboard para monitorear colas en tiempo real.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1cc2ad71 elementor-section-content-middle elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"1cc2ad71\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-127663cf\" data-id=\"127663cf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ca649ae elementor-widget elementor-widget-heading\" data-id=\"3ca649ae\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mucho m\u00e1s que llamadas: Chat en vivo y mensajer\u00eda<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7221c6a1 elementor-widget elementor-widget-text-editor\" data-id=\"7221c6a1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>A\u00f1ada chat en vivo a su web y conecte con sus visitantes en tiempo real.<\/li><li>Conecte su p\u00e1gina de Facebook a 3CX y responda centralmente.<\/li><li>Env\u00ede y reciba mensajes de texto empresarial con 3CX.<\/li><li>Cree apps de voz\u00a0para automatizar tareas repetitivas.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-63fcb02e\" data-id=\"63fcb02e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f8e68a3 elementor-widget elementor-widget-image\" data-id=\"6f8e68a3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"572\" src=\"https:\/\/persecom.es\/wp-content\/uploads\/2022\/07\/Sin-titulo-10-1024x572.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/persecom.es\/wp-content\/uploads\/2022\/07\/Sin-titulo-10-1024x572.png 1024w, https:\/\/persecom.es\/wp-content\/uploads\/2022\/07\/Sin-titulo-10-300x168.png 300w, https:\/\/persecom.es\/wp-content\/uploads\/2022\/07\/Sin-titulo-10-768x429.png 768w, https:\/\/persecom.es\/wp-content\/uploads\/2022\/07\/Sin-titulo-10.png 1061w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SOLUCI\u00d3N DE CALL CENTER CHAT EN VIVO, FACEBOOK, SMS Los clientes quieren tener sus llamadas respondidas r\u00e1pidamente. Esperan que conozca qui\u00e9nes son y de qu\u00e9 hablaron la \u00faltima vez que llamaron, sin ser transferidos varias veces. El resultado de esto: M\u00e1s ventas, clientes contentos y mejores valoraciones. 3CX ofrece una soluci\u00f3n de call center con &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/persecom.es\/index.php\/funcionalidades-y-reportes-de-call-center\/\"> <span class=\"screen-reader-text\">Funcionalidades y reportes de call center<\/span> Leer m\u00e1s \u00bb<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-970","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/persecom.es\/index.php\/wp-json\/wp\/v2\/pages\/970","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/persecom.es\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/persecom.es\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/persecom.es\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/persecom.es\/index.php\/wp-json\/wp\/v2\/comments?post=970"}],"version-history":[{"count":4,"href":"https:\/\/persecom.es\/index.php\/wp-json\/wp\/v2\/pages\/970\/revisions"}],"predecessor-version":[{"id":978,"href":"https:\/\/persecom.es\/index.php\/wp-json\/wp\/v2\/pages\/970\/revisions\/978"}],"wp:attachment":[{"href":"https:\/\/persecom.es\/index.php\/wp-json\/wp\/v2\/media?parent=970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}